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Once an organization recognizes the importance of knowledge management, the next step is to find suitable candidates to undertake the important task of knowledge management.

Looking at the process of the formation of knowledge products, knowledge management (KM) covers the work of the role of macro to micro dimensions. In short, the role of knowledge management should include three categories: the macro-control chief knowledge officer (Chief Knowledge Officer, referred to as CKO), knowledge of middle managers guidance and knowledge of micro-operations reporter / editor. These roles constitute the drivers of organizational knowledge management and intellectual architect. They are organized to control and access to information flow, knowledge flow essential key elements.

Chief knowledge officer

CKO senior knowledge management roles must be able to put a structured combination of external knowledge and intuition, to perceive the organizational culture and behavior of tacit knowledge, to ensure the organization's intellectual assets will ultimately translate into profits for organized knowledge products. This determines the CKO is an important participant in knowledge management, knowledge management activities is the organization managers.

CKO CKO responsibilities The main duties of the following three aspects:

First, establish a knowledge management for the organization of information infrastructure. It contains a comprehensive technology infrastructure, such as technical support environment of Jian Li, knowledge management tools of choice; human infrastructure, such as human resources development mechanism, intelligence and other knowledge base to establish and Wei Hu; environmental infrastructure, such as connecting to the international business environment, knowledge networks and knowledge organization (team) and so on.

Second, for the organization to create a knowledge sharing and knowledge innovation culture. CKO must match the organization's senior management team introduced a series of incentives to promote a knowledge-oriented work. Usually, CKO at this time will be truly felt from the various organizations and multi-level challenges and pressures.
Finally, for the organization for economic returns. CKO must decide how to generate better knowledge and knowledge management products to help organizations make money or save money.

Elements of success from the individual must possess the professional quality of view, CKO requires not only outstanding performance in a person, but with the overall quality of the people.

First, we must have comprehensive skills. Probe Consulting, New Jersey, the shareholders of Bob Guns recently completed a study on the CKO. 52 through analysis of the country's best CKO relevant information, he found that the typical CKO's background and the traditional Japanese managers are similar, they tend to function in a variety of different areas of the hustle and accumulated rich experience in the industry . All the comprehensive skills training for them to develop the analysis for the global thinking, communication skills and exercise the ability to withstand various pressures.

Secondly, we must have a strong personality and influence quality. Information Management London Business School visiting scholar, Professor Michael Earl and Ian Scott of psychological tests and research show that: CKO Although different cultural backgrounds, but many of their personality traits are similar, unlike the other administrative staff, expressed a strong personal accomplishment. CKO must be influential, must rely on their communication skills, initiative, leadership, willing to take risks, and many excellent qualities to work.

In addition, from CKO in which the external environment, the support of the senior management team and the organization of employees is of paramount importance. No matter how much ability CKO, if they are unable to obtain the unanimous support of the senior management team, they are also unable to display their ability, when the CKO at best a “supernumerary CKO”. On the other hand, the end product of organizational knowledge from the staff, without whose co-ordination, CKO's work is a rubber stamp, knowledge management, there is nothing, then the CKO at best a “virtual CKO”.

Challenge the work of CKO quite challenging. They usually face the following challenges: ??establish the priority level of knowledge management strategy; ??the organization to establish the most practical system of knowledge products; ??with senior managers to establish a good working knowledge of the environment; ??proper management of intellectual assets of the organization; ??timely access to knowledge and information about the surrounding environment; ??future development of knowledge management; and so on.

Knowledge resources and knowledge of performance assessment CKO needs resources include two parts: the external knowledge and internal knowledge. CKO, CIO (CIO Chief Information Officer), CLO (study director Chief Learning Officer) and CHO (Head of Human Resources Chief Human-resources Officer) that the relationship between the ultimate success of knowledge management program can have a very close relationship. Organizations, the most important intellectual property is the internal knowledge, and internal than external knowledge acquisition knowledge acquisition is much more difficult. Therefore, CKO good cooperation with the CHO is the main organizations to obtain a necessary condition for intellectual capital; the CKO and CIO of cooperation, it can help more easily access external knowledge.

CKO's job performance ultimately reflected in the performance of the organization's knowledge products. Organizational knowledge of product quality and economic returns to evaluate the performance of the main factors CKO.

Knowledge Manager

Knowledge manager's role is similar to department manager or project manager. They should be familiar with project planning, project content, technology management, technology and methods, and technology development and other new developments, support CKO gradually establish a framework of knowledge products, structure and content. Knowledge Manager can be hand held, but also by the department manager or project manager, part-time, with the CKO's job.

First of all tasks to enrich the structure of organizational knowledge products. Managers use their knowledge of business and project expertise and experience with the product system of organizational knowledge CKO perfect a knowledge of each product's specific structure, knowledge content of products, the correct orientation and quality control.

Second, the establishment of project intellectual framework. Knowledge manager to carry out the project by participating in first-hand information, find, discover, create new knowledge products and their framework of practical, well-organized system of knowledge products.

Third, to develop organizational knowledge products in the market. Knowledge products created just for the organization or efficiency savings, will have real value and significance of the development. Knowledge managers have an obligation to the organization of knowledge products applied to the implementation of the project to go.

Fourth, for the upgrading of knowledge products. Knowledge product is the result of knowledge innovation. Knowledge Innovation is a permanent ongoing work. Business development needs constantly inject new momentum ????knowledge. With knowledge of business managers directly involved in the project control experience, the knowledge needed in a timely manner to update product maintenance.

Limitations of the particularity of knowledge managers work the opportunity to determine their knowledge into the organization in many areas, access to a large, full-
Hand, effective new knowledge, prone to a kind of knowledge innovation pride detrimental emotional, think they know more than other employees. Therefore, as a knowledge manager, have a basic grounding in a variety of work but also should have good moral quality, can be properly treated by the work and the contact person.

Knowledge reporter / editor

For the implementation of knowledge management organizations, must have drawn a lot of good and to organize the knowledge structure of the employees, but the work and knowledge management, the most attractive new role is knowledge of reporters / editors.

First of all, the main task, through various media and other external knowledge absorption intuition and inner knowledge. Knowledge reporter / editor using the media, documents, project information, network technology, and other intermediary was more direct explicit knowledge, while he alleged his unique sensitivity and intuition from the events, people, information, tacit knowledge gained.

Second, the absorption of knowledge organized into a person used for external knowledge. Through the absorption of understanding, knowledge, reporter / editor with more than
Kind of intuitive, easy to understand through mature and standardized forms to organize the knowledge acquired into explicit knowledge.

Third, real-time knowledge of the organization to update and edit. How knowledge is much more compelling is the knowledge of reporter / editor of an important work. Organizational knowledge-rich content in a timely manner, updating knowledge base is essential for knowledge management.

Fourth, for the storage of knowledge employed by organizations to establish a knowledge base environment. The role of knowledge management knowledge not only to convince the owner of the whole
Management to contribute their knowledge, but also to provide convenient storage of knowledge sharing environment.

The main source of knowledge and reporter / editor is not the job skills required by the common people. Such roles usually have the following categories of people qualified:

First of all journalists. Sensitive to its unique professional journalists, from a number of small, incomplete, some information related to an event or issue to get a more complete discussion and views. This is exactly the knowledge of reporters / editors should have the basic quality.

Second, the expert system the peak of the “knowledge engineer.” Some of these people have a collection of information and processing capacity of knowledge, most of the better at the preparation of structured knowledge representation code, with abstract thinking ability, their weakness is the lack of an overall grasp of the problem and description.

Third, the more sensitive the information related fields and good at summing up people. Easier to reach these people is difficult to grasp the problem
Factors and association and analogy with some ability to quickly enter the job role.

Can be seen playing the role of knowledge management, who must have two elements: ??”hard” elements, namely in the field of integrated skills, cross-cutting areas of structural knowledge, knowledge management needs of everyday technology and tools for the organization with actual results of the work of interest to understand the development of technology support organizations and ideas, etc.; ??”soft” elements, mainly refers to the individual with the characteristics and qualities, such as the rich cultural background and business experience, good social background and experience, Good problem analysis and summary of capabilities, keen observation ability and unique ability of intuitive perception, a good grasp of the problem difficult to quantify the ability of personality characteristics.

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